We generally ship all items within 1 or 2 business days of our receipt and acceptance of an order.
If there is a delay affecting our ability to ship generally, we will attempt to conspicuously post that fact on this site.
We ship through U.S. Postal Service, and packages can be tracked through their website using your order’s tracking number.
We fill domestic orders via U.S. Postal Service priority mail, which generally results in delivery within 2 to 3 days.
Feel Good Formulas requires a signature at delivery for all orders with a value of $250 or more. Requests for the use of a courier service or overnight shipping cannot be processed on this website.
Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only. Feel Good Formulas is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including acts of any government or acts of God.
For international orders, we only ship to Australia, Canada, and the United Kingdom.
Unfortunately, we do not offer international shipping to other countries at this time. We hope to be able to offer more international shipping soon, so please check back in with us!
Lost Packages
If a package gets lost in transit (very rare, though it does happen), Feel Good Formulas will not be responsible if the tracking information says the package was “delivered,” which means U.S. Postal Service or the courier service successfully delivered the package to the specified address. If the tracking information says delivered, yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling the intended recipient.
Package Sent to Wrong Address
If a package is sent to the wrong address, and the incorrect address was provided online by a customer, then the customer is responsible for the cost of re-shipping the item. We will re-ship the order once the original package has been returned to us. So please, when ordering, make sure your shipping address is accurate, as making any mistake could significantly delay the delivery.
Product Defects & Damaged Packages
We allow three days from the date of delivery to notify us if there is any type of defect with a product or if the package it was in was damaged in transit. If we aren’t notified of defects or damages within the three-day window, it is understood that the package and products were in good condition upon delivery.
